5 months ago
#3508 Quote
FLASH memory can be corrupted when exposed to power spikes.  Power spikes can occur for many reasons but the most likely is if the gateway's power supply is plugged into the same circuit as a large inductive load such as an electric motor.  The gateway requires clean and reliable AC power for proper functioning.  If clean power can not be provided we recommend the use of a small "UPS" or battery backed "Uninterruptible Power Supply".  A surge suppressor alone often has too high of a "clamping voltage" to provide the needed protection.

The good news is we can usually repair gateways with FLASH memory corruption by reprogramming the FLASH memory.  Please contact us for more information.